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Health is a Journey

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We are committed to providing you with the best possible care during your visit. To ensure clarity and fairness for everyone, we kindly ask you to keep the following in mind:

Medical Aid Coverage

Medical aid consultation rates are based on the time (15 min) allocated for your appointment, rather than to the resolution of all concerns raised. It is very difficult for us to address both acute and chronic concerns in one consultation (15 min) and for this reason the schemes have funded up to 4 consultations specifically for chronic condition monitoring. So there is no pressure to double these up in one!

Appointment Time

We will address as much as we can within the time booked for your appointment. If you have multiple concerns, we may need to schedule a follow-up visit to ensure thorough attention to each issue.

Respect for Others

Please be mindful that other patients have also booked our time. Being considerate helps us maintain a smooth and fair schedule for all.

The Arc of Well-Being

Achieving optimal health is a journey that may require multiple visits or “pitstops” along the way. Patience and consistency are key to effective care.

We are Here to Help

While we will do everything in our power to support your health, please understand that medicine is a science, not magic. Progress often takes time, effort, and collaboration.

Thank you for your understanding. Together, we can work towards your health and wellness goals.

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